Case Study: Emergency Service Boosts Security with Biometric Access Control
The National Ambulance Service (NAS), part of the Health Service Executive (HSE) of Ireland, wanted to better manage access control and identity within their buildings. Their goal was to increase security and also replace an existing card access system that had high card replacement costs.
NAS Requirements Included
- A simple, completely secure system
- Easy-to-manage user enrollment
- Reporting of user location within multi-story buildings for staff flow management
The NAS operations are critical and we rely on technology to ensure we are in a position to deliver,” said Niall Bowen, Project Manager at HSE Estates.
We required a secure access control solution that best reflected our business ethos and did not leave us in a position where we relied on other consumables. We also needed to eliminate the ongoing costs, wasted time and security issues that come with dealing with lost cards.
24-7 Security, the lead security provider on the project, recommended a biometric solution from Entertech Systems. The overall look and cost of the readers made them a much more appealing proposition than those considered earlier in the process.
“Compared to the alternative products we considered, the Suprema biometric readers provided the aesthetics required for a new, clean-looking building,” said Stephen Graham, Technical Sales Consultant at 24-7 Security. “…in addition to their high-tech look, they also ended up being the most cost-effective option.”
The customer service and technical support provided by Entertech’s UK distribution partner, Norbain SD Ltd, gave 24-7 Security complete confidence in the system.
“We felt that with the combined Suprema and Entertech solution, we would gain the expertise and support required to confidently hand the system over to the client, and be protected in the future,” added Graham at 24-7 Security.
24-7 Security installed Suprema BioEntry Plus and BioLite Net biometric readers throughout two NAS properties, one in Dublin and another in County Donegal, with fingerprint authentication for full access control on exterior entrances, lifts, multiple floors, corridors, car parks and more.
The new biometric access control system operates as a single platform distributed over the two NAS sites. The Suprema biometric readers work in conjunction with ACTenterprise access control software, and BioStar from Suprema is used for enrollment and template management. Data is then transferred into the third party access control system. All user enrolments are managed by the manned reception/security desk at the properties.
Installation was completed in July 2014 and the system has been fully operational since August 2014.
The Suprema and Entertech solution met all the NAS expectations, including eliminating card costs, and being able to manage user identity across multiple sites using a true identity credential. They were especially pleased that the use of a biometric technology meant staff could no longer forget keys or cards limiting access to their workplace.
“Having a large number of rooms across multiple sites and high usage by staff meant it was important for NAS to manage the true identity of all who used the facility,” said Bowen. “The Suprema biometric devices have more than met our requirements. We now have true identity management and an integrated access control system that makes our environment more secure and functional.”
Feedback from 24-7 Security has been positive. “The level of customer service and technical expertise from Entertech and Norbain SD Ltd has been responsive and in-depth,” said Graham at 24-7 Security. “We would recommend them again to other clients.”
About National Ambulatory Services
The National Ambulance Service (NAS) continually works to improve the care provided to HSE patients and provide faster access to care. Innovations in ambulance service provision, such as the Advanced Paramedic Training Programme and a system of up-skilling for paramedics have produced significant improvements in patient care. The dedication and skill of all NAS staff have made it possible for the organisation to provide the quality of service patients expect today. For more information, visit http://www.hse.ie/go/ambulanceservice/.
About 24-7 Security
24-7 Security is an Irish-owned and managed company that has been operating for over 25 years. They provide complete security solutions and understand that each facility presents its own unique security challenges, and makes it their business to understand yours before they recommend a strategy. From design to delivery, they tailor all security solutions to the requirements of your business.
The company provides security products and services to a wide range of businesses throughout Ireland, including manufacturing sites, office complexes, hotels, hospitals and prisons. They offer the most state-of-the-art, effective products in the market today, and are constantly researching new products to provide you with the best possible security service. For more information, visit www.247security.ie.
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